Kintra is operated by Sepehr Torfeh Nejad (the Kintra owner). This policy describes how information is intended to be handled when you use the Kintra coaching app and related services.

Kintra may handle account details such as your name and email address; contact details and training goals you submit; coaching relationships and assigned programs; session requests and history; workout entries, exercise, set, load, rest and notes; and messages you send for support. Some of this can be sensitive information about health or fitness. Technical and security information needed to operate and protect the service may also be processed.

Information is used to set up and secure your account, review access requests, connect an invited client with their coach, deliver coaching and program features, manage sessions, maintain training history, respond to support requests, and protect and improve service reliability. Kintra v1 is for invited coaching clients; applying does not itself grant access. Kintra does not sell personal information or use coaching records for advertising.

Your information is available only to people who need it for your coaching relationship and service operation. Your assigned coach and authorised Kintra administrators may access relevant coaching records. Kintra also relies on infrastructure providers for authentication, database, file storage, hosting and service delivery. They process information to provide those services under their own terms. Information may also be disclosed where required by law or to protect people and the service.

Kintra is designed to use Supabase for authentication, database and private file storage, and Railway for the application API and web service. The account privacy and deletion code has not been verified against connected staging providers, and no connected production service has been verified. Do not treat local code or tests as proof of live safeguards; real client information must not be used until the connected service and its controls are reviewed. No online service can guarantee absolute security.

A detailed retention schedule and backup-erasure timing have not yet been approved. Clients can export workout history before requesting account deletion in Settings. The export covers exercise journal entries and plan workouts, not every item of account or coaching information. A deletion request immediately disables coaching access and is processed in the background. The process is designed to remove the account, linked coaching records and private program files from active systems; it does not keep an anonymised aggregate copy. Deletion from backups may take longer than deletion from active systems.

Client accounts can request deletion in the app. Trainer and administrator accounts should contact the Kintra operator because their accounts can affect workspace access. Check the sign-in screen on the same device for deletion confirmation; the status receipt contains no account details. You can also contact Kintra support with questions or correction/access requests. The support mailbox and response process have not yet been verified. These flows are implemented in the app/API but are not yet verified against connected staging or production services.

Kintra is a coaching service and is not intended for children to create accounts without appropriate adult involvement. This policy may be updated as the service changes. The current version and update date will be shown here.

For privacy questions, correction/access requests, or trainer/admin account help, the planned contact is support@kintracoaching.com. Its mailbox and response process must be verified before public launch.